Change of leadership at KCOM

MOVING ON: Tim Shaw

By Rick Lyon, Co-Editor

This week marks a change of leadership at KCOM.

It has bee announced that, after six-and-half years with the business, and three years as CEO, Tim Shaw will hand over the reins to CFO Richard Schäfer on an interim basis. 

Richard Greenleaf, Chair of KCOM, said: “Our huge thanks go to Tim. He has led KCOM through a period of significant change, both for the business and in the wider UK telco market. Throughout this, he has always kept the customer and service innovation at the heart of what we do. 

“We wish him the very best for his next chapter.” 

Under Tim’s leadership, KCOM has consolidated its position in the region. As CEO, he oversaw the first phase of KCOM’s network expansion into new towns and villages and passed the 60 per cent milestone of migration of customers off the copper network.

Tim also successfully completed the sale of the national business, evolved the operating model for commercial sustainability into the future, and firmly put customer service and experience at the centre of all business activity. 

He said: “Over the past four years, KCOM has been through some remarkable change. I’m immensely proud of the way the team has focused relentlessly on customer experience, embraced innovation and taken connectivity to even more homes in the region.

“KCOM is an iconic brand, and leading the business through its 120th anniversary last year was one of the great privileges of my role.” 

A recruitment process for a permanent appointment is currently underway led by the board.