OUTSTANDING CUSTOMER SERVICE: Visitors enjoying the Streetlife Museum. Picture: Hull Museums
By Simon Bristow, Co-Editor
Hull’s Streetlife Museum has been awarded the VisitEngland Welcome Accolade in recognition of outstanding customer service and visitor experience.
The national award celebrates attractions that demonstrate exceptional standards in the warmth, friendliness and professionalism of their welcome, highlighting teams that consistently go above and beyond to ensure visitors feel valued and supported throughout their visit.
This year, only 19 visitor attractions across England have received the accolade, placing Streetlife Museum among a select group of destinations recognised for excellence in hospitality and customer care.
The accolade acknowledges attractions where staff make a genuine difference to the quality and enjoyment of a visit through their enthusiasm, knowledge and commitment to creating memorable experiences for guests of all ages.
Jane Avison, Hull Museums and gallery manager, said: “We are absolutely delighted that the Streetlife Museum has received the VisitEngland Welcome Accolade. This national recognition reflects the dedication, passion and professionalism of our staff, who work incredibly hard to ensure every visitor receives a warm welcome and has a memorable experience.
“The Streetlife Museum has always been a place where people can explore, learn and connect with Hull's history, and it’s wonderful to see the team’s efforts recognised at a national level.”
Councillor Jackie Dad, deputy leader of Hull City Council and portfolio holder for culture, said: “A huge congratulations to the Hull Museums team on this fantastic achievement.
“To be one of only 19 attractions in England to receive this accolade is a tremendous achievement and something everyone associated with the museum should be very proud of.”
The museum, which is free to enter, offers visitors the opportunity to step back in time and experience over 200 years of transport history through immersive displays, historic vehicles and recreated streets.
Streetlife is not the only city museum being recognised for excellence.
This week, it was revealed the recently refurbished Maritime Museum has been nominated in the Museum Opening of the Year category by international arts publication Apollo Magazine. This ranks it as one of the most significant museum openings in the world this year.
In September, the Maritime Museum was been named Refurbishment / Renovation of the Year at the Insider Yorkshire Property Awards 2026.